Terms of service

General Information
This online store is operated by Grezero. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

Products and Pricing
All product prices are listed in Euros (€) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices or discontinue products at any time without prior notice.
Product descriptions and images are presented as accurately as possible, but we do not guarantee that all information is error-free.

Orders and Payments
Orders are placed through the online store by adding products to the cart and completing the checkout process.
Payments are processed securely via third-party providers.
Your order is confirmed once payment has been successfully received.
We reserve the right to cancel or refuse any order if necessary.

Shipping and Delivery
Shipping costs are calculated at checkout based on location and delivery method.
Estimated delivery times are provided for guidance only and are not guaranteed.
In exceptional cases, delivery may take up to 45 calendar days.

Right of Withdrawal (EU Customers)
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must notify us via email.
Returned items must meet the conditions outlined in our Refund & Return Policy.

Returns and Refunds
Returns and refunds are handled in accordance with our Refund & Return Policy.

Defective Goods
We are responsible for product defects in accordance with applicable consumer protection laws.
If a product is defective, please contact us within a reasonable time after discovering the issue.
We will repair, replace, or refund the product where appropriate.

Intellectual Property
All content on this website, including designs, graphics, logos, and images, is the property of Grezero and may not be used without permission.

Limitation of Liability
Grezero shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Personal Data
Personal data is processed in accordance with our Privacy Policy.

Dispute Resolution
If you have a complaint, please contact us at support@grezero.com
If a dispute cannot be resolved by agreement, the customer may contact the Estonian Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from contracts between consumers and traders. The resolution of disputes by the Committee is free of charge for the consumer.

Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes take effect upon publication on this page.

Contact Information
Grezero is a brand operated by ADDDO LLC, a company registered in Estonia.
Registry code: 11940404
Address: Narva mnt 10-16, 10124 Tallinn, Estonia
Email: support@grezero.com