Refund policy

We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.

Right of Withdrawal (EU Customers)
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

Eligibility for Returns
To be eligible for a return, your item must be:
unworn or unused
in the same condition as received
with original tags (if applicable)
in its original packaging
You must also provide proof of purchase (receipt or order confirmation).

How to Start a Return
To initiate a return, contact us at support@grezero.com
Returns must be approved before being sent back. If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items
We do not accept returns for:
gift cards
custom or made-to-order items

Exchanges
The fastest way to exchange an item is to return the original item. Once the return is accepted, you can place a new order.

Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Contact Information
Grezero is a brand operated by ADDDO LLC, a company registered in Estonia.
Registry code: 11940404
Address: Narva mnt 10-16, 10124 Tallinn, Estonia
Email: support@grezero.com