Returns & Refunds

We want you to feel confident about your GREZERO purchase. If something isn't right, we're here to help.

30-Day Return Policy

We offer a 30-day return period from the date the last item in your order is delivered.

For EU consumers, the first 14 days are covered by the statutory right of withdrawal described below. Our additional return policy extends the return period to 30 days after delivery.

For returns requested after the statutory withdrawal period, items must be:

• Unworn and unwashed, apart from trying them on

• In their original condition

• With original tags attached

• In their original packaging, where reasonably possible

Return requests must be submitted within 30 days of delivery. Once your return is requested, please send the items back within 14 days.

Our additional return policy does not limit your statutory consumer rights.

Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

If your order is delivered in separate shipments, the withdrawal period begins when you receive the final item.

You may also withdraw before your order has been delivered.

To exercise your statutory right of withdrawal, send a clear statement of your decision to grezero@grezero.com. You may use the optional withdrawal form provided below.

Your statutory withdrawal does not require prior approval from GREZERO. We will acknowledge your withdrawal notice by email.

You must return the goods within 14 days of notifying us of your withdrawal.

You may inspect and try on clothing as you would in a physical store. You are responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the products.

Removing tags or opening the original packaging does not automatically remove your statutory right of withdrawal.

How to Request a Return

For a standard return request:

1. Visit https://account.grezero.com and sign in using the email address associated with your order.

2. Open your order history and select the relevant order.

3. Click "Return items".

4. Select the item and return reason, then submit your request.

Alternatively, contact us at grezero@grezero.com with your order number.

For statutory withdrawal within the applicable period, you do not need to provide a reason or wait for approval. You can notify us directly by email as described above.

Return Shipping

For standard returns and change-of-mind withdrawals, customers are responsible for the direct cost of return shipping unless otherwise agreed.

If a product is defective, damaged or incorrect, GREZERO will cover reasonable return shipping costs where required by applicable consumer protection laws.

Please contact us for return shipping instructions.

Refunds

For statutory withdrawals, we will refund all payments required by applicable law, including the original standard delivery charge where applicable.

Additional shipping costs resulting from choosing a delivery method more expensive than our least expensive standard delivery option are not refundable.

Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notice.

We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise agreed.

For returns made under our additional 30-day policy after the statutory withdrawal period, original shipping charges are not refundable. Refunds will normally be processed within 14 days after the returned goods are received and inspected.

Exceptions

Certain products may be excluded from the statutory right of withdrawal where permitted by law. These may include:

• Products made to individual customer specifications or genuinely personalised

• Qualifying sealed goods that cannot be returned for health or hygiene reasons once unsealed

Choosing a standard size or colour does not make a product personalised.

Any applicable exception will be clearly communicated before purchase.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect item, contact us at grezero@grezero.com with your order number and a description of the issue.

We will help resolve the problem in accordance with applicable consumer protection laws.

Your statutory rights regarding defective or non-conforming goods remain unaffected by this policy.

Exchanges

If you need a different size or product, please contact us.

Subject to availability, we can help arrange an exchange or guide you through returning the original item and placing a new order.

Model Withdrawal Form (Optional)

You may use the following form to exercise your statutory right of withdrawal. Its use is not mandatory.

To: ADDDO OÜ
Address: Narva mnt 10-16, 10124 Tallinn, Estonia
Email: grezero@grezero.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:

Signature (only if submitted on paper):

Contact

GREZERO is operated by ADDDO OÜ.

Registry code: 11940404
Registered address: Narva mnt 10-16, 10124 Tallinn, Estonia
Email: grezero@grezero.com
Website: https://grezero.com