Shipping policy

Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations
We ship worldwide.
Shipping availability and delivery times may vary depending on the destination country.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
The final shipping price will be clearly displayed before completing your purchase.

Delivery Times
Estimated delivery times:
Europe: 5–9 business days
International: 7–14 business days
Please note that these are estimates and not guaranteed delivery times.
In exceptional cases, delivery may take up to 45 calendar days.

Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Delays and Issues
Delivery times may be affected by factors beyond our control, including:
customs processing
carrier delays
peak seasons
We are not responsible for delays caused by shipping carriers or customs.

Customs and Import Duties
For international orders, customs duties and taxes may apply.
These charges are the responsibility of the customer.

Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at support@grezero.com
We will work with the shipping provider to resolve the issue and find a suitable solution.

Contact
For any shipping-related questions, contact us at:
Email: support@grezero.com